AI agents for
logistics teams.
Shipments move across carriers, borders, and handoffs — and a delay anywhere becomes a problem nobody sees until the customer calls. DeployCo deploys a custom AI agent that tracks every shipment across carriers, catches exceptions as they happen, and surfaces what needs attention before it turns into a complaint.
Shipments go quiet until something goes wrong.
Tracking lives in a dozen carrier portals nobody watches in real time.
Once a shipment leaves, it disappears into carrier portals, tracking numbers, and email updates scattered across providers. Nobody is watching all of them at once. A customs hold, a missed connection, a weather delay — these surface only when someone thinks to check, or when the customer chases.
By then the delay has compounded and the goodwill is spent. The fix isn't another portal to log into. It's something watching every shipment across every carrier, that raises a hand the moment one goes off track.
- Tracking split across multiple carrier portals and emails
- Delays and exceptions noticed late, often by the customer first
- Manual status-chasing across providers
- No single view of what is in transit and what is at risk
An agent that watches every shipment, everywhere.
It tracks, catches exceptions, and drafts the updates. You send them.
DeployCo builds a logistics agent that pulls tracking from all your carriers into one continuous watch. It knows what should happen next for each shipment, and notices the moment one stalls — a hold, a failed delivery, a delay against the promised window.
When an exception hits, it drafts the update — to the customer, to your team, to whoever needs to know — with the situation and the next step spelled out. You send it. The delay gets handled while it's small, not after it becomes a complaint.
- Tracks shipments across all carriers in one continuous view
- Catches holds, failed deliveries, and delays against promised windows
- Drafts proactive updates for customers and internal teams
- Prioritizes what is most at risk, so the team works the right ones
It works with your carriers and order systems.
Connected to where shipments, tracking, and orders already live.
Your shipments already flow through systems — carrier APIs and portals, an order or shipping platform, the inbox where updates land. The agent connects to those, consolidates the tracking, and drafts the communications. It sends only what you approve.
These workflows commonly connect with systems such as major carriers (DHL, FedEx, UPS, and regional couriers), shipping platforms like ShipStation, your order system, Gmail, Slack, or an internal database. If a carrier or platform exposes tracking, the agent can watch it.
- Connects to your carriers and shipping platform
- Consolidates multi-carrier tracking into one view
- Drafts customer and team updates; sends only what you approve
- Fits your existing order and fulfilment flow
Nothing goes to a customer without your say-so.
The agent watches and drafts. A human sends.
Customer communication carries your name, so the agent doesn't send on its own by default. When it catches an exception and drafts an update, the message lands in your queue with the shipment context — what happened, what it proposes telling the customer, and the recommended next step. You send, edit, or hold.
You set what it can handle automatically versus what always needs review: routine tracking nudges might go straight out, while anything involving a refund, a claim, or a major delay waits for a person. Every update and action is logged against the shipment.
- Customer updates reviewed before sending, by default
- Rules for what can auto-send versus what needs a human
- Refunds, claims, and major delays always routed to review
- Every update and action logged per shipment
Start with one lane or one carrier.
Prove the tracking on a slice before your whole network.
There is no network-wide rollout to begin. A pilot takes one lane, one carrier, or one shipment type, connects to that tracking, and stands up a working agent that watches and drafts updates for just that slice, inside a short fixed scope.
You see it catch real exceptions and draft real updates, with your team sending each one, before widening it across carriers and lanes. Most pilots run in a few weeks from kickoff.
- One lane, carrier, or shipment type, clearly scoped
- Connected to live tracking data
- Your team sends every customer update throughout
- A clear decision point before expanding
Catch the delay before the customer does.
Tell DeployCo how your shipments move, and we will scope a pilot agent for the lane or carrier where exceptions cost you the most.